Privacy Policy

Last updated: 14 October 2026

1. Introduction

ExMaroc ("we", "our" or "us") is an online platform dedicated to promoting Moroccan exporters and cooperatives and connecting them with international buyers.

We respect your privacy and are committed to protecting the personal information you provide when visiting our website, submitting an application, contacting an exporter or using our services.

This Privacy Policy explains what information we collect, how we use it, with whom it may be shared and the rights available to you under applicable data protection laws.

Website: https://exmaroc.com/

Privacy enquiries: [Insert privacy contact email]

2. Information We Collect

Depending on how you interact with ExMaroc, we may collect the following information.

Exporter and cooperative applications

  • Business or cooperative name and contact details.
  • Names and professional contact information of representatives.
  • Business address, products and export capabilities.
  • Registration details, certifications and supporting documentation.
  • Photographs, descriptions and other information submitted for publication.

Buyer enquiries

  • Name, company and country.
  • Email address and telephone number, where provided.
  • Product requirements, quantities and specifications.
  • Messages and other information submitted through enquiry forms.

Website usage information

  • IP address and approximate geographical location.
  • Browser, device and operating-system information.
  • Pages visited and interactions with the website.
  • Cookie preferences and relevant analytics information.

We ask users not to submit unnecessary sensitive personal information.

3. How We Use Your Information

We use personal information to:

  • Review and process exporter and cooperative applications.
  • Verify business information and assess eligibility.
  • Create, maintain and update approved exporter profiles.
  • Facilitate enquiries between international buyers and participating exporters.
  • Respond to questions and provide requested services.
  • Administer memberships and payments where applicable.
  • Improve website performance, usability and security.
  • Understand how visitors use ExMaroc.
  • Comply with applicable legal and regulatory obligations.

We do not sell personal information to third-party advertisers.

Where applicable data protection laws require a legal basis, we process personal information according to the nature of the activity.

These bases may include:

  • Consent: For optional marketing communications and non-essential cookies.
  • Contractual necessity: To process membership applications and deliver agreed services.
  • Legitimate interests: To operate, secure and improve the platform, assess applications and respond to relevant business enquiries, where permitted by law.
  • Legal obligations: To maintain records and comply with applicable requirements.

Where processing relies on consent, you may withdraw that consent at any time, without affecting processing already carried out lawfully.

5. Exporter Profiles and Public Information

Approved exporter and cooperative profiles may contain business information intended for public viewing.

This may include company names, product descriptions, photographs, certifications, export capabilities and other approved commercial information.

ExMaroc does not ordinarily publish personal telephone numbers or email addresses of exporter representatives without appropriate authorisation.

Applicants are responsible for ensuring that information submitted for publication is accurate and that they have the necessary rights and permissions to provide it.

We may request corrections, remove information or suspend publication where necessary to protect privacy, accuracy or platform integrity.

6. Buyer Enquiries and Information Sharing

When a buyer submits an enquiry intended for an exporter, relevant information may be shared with the selected exporter or cooperative so that the enquiry can be addressed.

This may include the buyer's name, business contact details, product requirements and message.

We may also use enquiry information to administer the service, maintain records, prevent misuse and improve the effectiveness of the platform.

Exporters receiving buyer information must use it for legitimate business purposes and comply with applicable privacy requirements.

We do not authorise participating exporters to use buyer enquiries for unrelated unsolicited marketing.

7. Cookies and Website Analytics

ExMaroc may use cookies and similar technologies to support website functionality, security, language preferences and website analytics.

We use Google Analytics through Google Site Kit to understand website traffic and visitor interactions, subject to applicable consent requirements.

Where required, non-essential analytics cookies will only be activated after the visitor has provided appropriate consent.

Visitors may manage their cookie preferences through the website's consent controls, where available, and through their browser settings.

For information about Google's data practices, visit https://policies.google.com/privacy.

8. Third-Party Services

ExMaroc uses third-party technologies to operate and maintain its website, which may include:

  • WordPress and Divi: Website publishing and presentation.
  • GeoDirectory: Exporter profile management.
  • WPML: Multilingual content and language selection.
  • Ninja Forms: Applications and enquiry forms.
  • Google Analytics and Google Site Kit: Website analytics and reporting.
  • Wordfence: Website security and protection against malicious activity.
  • Hosting and email providers: Website delivery, storage and communications.

These services may process limited personal information as necessary for their functions.

We seek to use appropriate technical, contractual and organisational safeguards when working with service providers.

9. International Data Transfers

Because ExMaroc serves international buyers and Moroccan exporters, personal information may be accessed or processed across national borders.

Where applicable law requires additional safeguards for international transfers, we will take appropriate measures before transferring personal information.

These may include contractual protections, approved transfer mechanisms or other legally recognised safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including membership administration, business enquiries, security and legal compliance.

Retention periods may vary according to the type of information and applicable legal requirements.

Where information is no longer required, we will delete or anonymise it, unless continued retention is legally necessary.

11. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

These measures may include secure website connections, access controls, security monitoring, software updates and appropriate backup procedures.

No internet-based service can guarantee absolute security.

12. Your Privacy Rights

Depending on the laws applicable to your personal information, you may have the right to:

  • Request access to personal information held about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information in applicable circumstances.
  • Object to or request restriction of certain processing.
  • Withdraw consent where processing relies on consent.
  • Request data portability where applicable.
  • Lodge a complaint with a competent data protection authority.

To exercise your rights, contact us using the privacy contact details provided in this policy.

We may need to verify your identity before responding to certain requests.

13. Marketing Communications

ExMaroc may send newsletters, market briefs, showcase announcements or other promotional communications to individuals who have subscribed or where another lawful basis permits such communications.

Recipients may unsubscribe using the instructions included in relevant messages or by contacting us directly.

We do not automatically subscribe buyers to marketing communications simply because they submit a sourcing enquiry.

14. External Websites

ExMaroc may link to official institutions, exporters, logistics providers and other external websites.

We are not responsible for the privacy practices or content of third-party websites. Visitors should review the relevant privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact Us

For questions about this Privacy Policy, personal information or privacy rights, please contact:

Taoufik Sabour
ExMaroc
Website: https://exmaroc.com/
Email: contact@exmaroc.com